Legal status and governing bodies: This question concerns the legal and administrative structure of the organization. It evaluates how the water service provider is officially registered and complies with legal requirements. Legalization ensures transparency, accountability and legitimacy of the activities of the organization, and monitors and supervises the activities of the service provider to ensure compliance with rules and regulations.

Assessing the level of management responsiveness: This issue is related to management processes and organizational structure and personnel. It evaluates how effectively the organization manages its resources, makes strategic decisions and exercises operational control, which is based on the availability of both administrative staff and the availability of engineering staff necessary to maintain the water supply system. Includes such aspects as planning, control and monitoring, resources, etc.

Women's Participation in Management: This refers to the level of women's involvement in decision making and management of an organization. The assessment includes an analysis of the presence of women in leadership positions and their participation in strategic planning and decision-making. Women's participation in governance promotes diversity of views and experiences, and promotes equity and social justice.

Tariff regulation and accountability to the community: The water service provider is usually required to be transparent and open to the community. This may include the publication of information on tariffs, financial statements, investment plans and the quality of services provided. Tariff regulation - defines the procedures and criteria for setting tariffs for water supply services. They can analyze the cost of providing services, evaluate investments, operating costs and standard profits in order to determine reasonable rates that will ensure the sustainability of the service provider and at the same time protect the interests of consumers. The assessment is made according to criteria such as the existence of a tariff scale, the existence of payment mechanisms, maintaining accounting and reporting to the community.

Assessing the level of tariff regulation and transparency through accountability allows assessing the degree of openness, fairness and responsibility of the water supply service provider

1. The Billing Efficiency Ratio is a metric that reflects the efficiency of collecting funds for water use in relation to the amount of water produced. This indicator measures how efficiently the water service provider collects fees for the services it provides.

2. The effectiveness of charges is a measure of the average revenue from charges in one month in relation to the average amount of water charges collected in a month. The assessment of the collection efficiency ratio helps the water service provider to determine the effectiveness of its collection system and take actions to improve the collection process, including increasing consumer awareness, improving the billing system.

3. Profitability is the percentage of total income in relation to the total number of expenses. Profitability assessment is an important tool for a water service provider, as it allows you to evaluate the effectiveness of the company's financial performance. Profitability reflects the ability of the service provider to generate sufficient revenue to cover all expenses, including the cost of maintaining and updating infrastructure, paying staff, purchasing necessary equipment and materials, and paying taxes and other mandatory payments.

A cost-benefit assessment helps you identify areas where you need to improve cost management, reduce costs, and optimize the use of resources. This may include finding efficient ways of doing things, using new technologies to improve process efficiency, reducing water wastage, improving energy efficiency, and budgeting smartly.

The service provider may also seek to increase overall revenue by developing innovative approaches to service delivery, attracting new customers, developing additional services, or improving existing services. It is important to find a balance between improving profitability and ensuring the availability and quality of services for the community in order to meet the needs of consumers and ensure the sustainable operation of the service provider in the long term.

4. Liquidity. Liquidity assessment helps the water service provider understand how ready it is to meet its financial obligations on time and without problems. This allows him to understand how much money he has on hand and how easily he can use that money to pay his bills and expenses. This assessment helps the supplier take steps to improve its financial flexibility and ensure the sustainability of its operations.

When liquidity is strong, the supplier may use available cash to invest in infrastructure improvements, upgrades to the water supply system, or expansion of the services provided.

With moderate liquidity, the supplier can analyze and optimize its financial operations, for example, reduce costs, improve inventory and receivables management, and develop strategies to increase revenues.

With low and very low liquidity, the supplier needs to take urgent measures to improve the financial situation. This may include seeking additional funding, revisiting payment terms with suppliers, and reviewing budgetary spending. Long-term measures are also possible, such as developing a financial plan, reorganizing the debt load and improving the efficiency of operations.

5. Solvency. A solvency assessment helps the water service provider understand how well it can pay its bills and meet its financial obligations on time. This helps him determine how much money he has to pay expenses and how easily he can get additional funding if needed. The solvency assessment allows the supplier to take steps to improve its ability to pay bills and ensure the financial stability of its operations.

6. Coverage of debt obligations. This is an indicator that allows you to assess how the water service provider is able to pay off its debts. The higher the coverage ratio, the better, because it means that the supplier can pay its debts on time without financial hardship. However, if the coverage ratio is low or very low, this may indicate that the supplier is having difficulty paying its debt obligations and may require additional efforts or resources to resolve financial problems.